kg9991pro Privacy Policy
Protecting your personal information is our highest priority. This policy explains how we collect, use, and keep your information secure.
Introduction & Scope
kg9991pro ("we", "us", or "the platform") operates a trusted online casino and betting platform for users in Bangladesh. We believe it is essential to be fully transparent about how your personal information is collected and used. This privacy policy describes what information we collect when you use our website, create an account, or use our services, how we use that information, and how your rights are protected.
This policy applies to all pages, services, and related communication channels of our website kg9991pro.lat. By using our platform, you agree to the terms set out in this privacy policy. If you disagree with any part of this policy, please contact us or stop using the platform.
1. Information Collection & Sources
We collect various types of information from you. This information is either provided directly by you or collected automatically while you use our platform.
1.1 Information You Provide
The following information is actively provided by you:
- Full name, date of birth, and national identity details (for age verification)
- Email address and mobile number
- Financial transaction details (bKash, Nagad, Rocket, or bank account number)
- Login credentials (username and password — stored in encrypted form)
- Messages and complaints you send via customer support or live chat
1.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Which pages you visited and how long you stayed
- Referral URL (the website from which you arrived at our platform)
- Information obtained from cookies and similar tracking technologies
1.3 Information from Third-Party Sources
We may receive supplementary information from trusted third-party services for the purpose of identity verification or fraud prevention. Applicable data protection standards are maintained at all times in such cases.
2. Purpose of Using Your Information
kg9991pro uses your personal information only for the purposes listed below. We never use your information without your consent or a legitimate reason.
2.1 Account Management & Service Delivery
- Creating, verifying, and keeping your account secure
- Processing deposits, withdrawals, and other financial transactions
- Managing bonuses, rewards, and promotional offers
- Providing customer support and technical assistance
2.2 Age Verification & Responsible Gaming
We strictly prohibit anyone under the age of 21 from using the platform. Your date of birth and identity details are used for age verification and are linked to our responsible gaming systems to help prevent uncontrolled gambling.
2.3 Security & Fraud Prevention
- Detecting unusual transactions and suspicious activity
- Preventing the creation of multiple accounts or bonus abuse
- Ensuring the overall security of the platform
- Detecting and countering cybersecurity threats
2.4 Technical Improvement & Personalisation
By analysing user behaviour and preferences, we improve the performance of our platform and make your experience more relevant. This may include game recommendations, promotions, and interface improvements.
3. Disclosure & Sharing of Information
kg9991pro does not sell, rent, or provide your personal information to third parties for commercial purposes. However, we may share certain information in the specific circumstances below:
3.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technical infrastructure, and customer support. These partners are given limited access only to the information they need and are held to strict confidentiality obligations.
3.2 Legal Obligations
We may be required to provide information in response to a court order, legal investigation, or a valid request from a regulatory authority. In such cases we will share only the information legally required and, where possible, will make efforts to notify you.
3.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. Users will be given advance notice in such cases.
3.4 Never Shared
We will never sell or provide your information to advertisers, marketing agencies, or unrelated third parties.
4. Cookies & Tracking Technologies
Cookies are small text files stored in your browser that help improve your experience on the platform. kg9991pro uses the following types of cookies:
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, carry out security checks, and retain your shopping basket. Disabling these cookies may cause the platform to not work properly.
4.2 Functionality Cookies
These cookies are used to remember your preferences (such as language selection and game settings) and to provide a personalised experience.
4.3 Analytics Cookies
We collect anonymous analytics data to understand how the platform is used and to improve our services. This data does not directly identify any individual.
4.4 Cookie Controls
You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of the platform.
5. Data Retention & Security Measures
5.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may need to be kept for a defined period based on legal, regulatory, or business requirements. Financial transaction records may in particular need to be retained for an extended period.
5.2 Encryption & Security Technologies
kg9991pro uses industry-standard security technologies to protect your information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept
- Firewall Protection: Our server infrastructure is protected by advanced firewalls and intrusion prevention systems
- Access Controls: Only authorised personnel are granted limited access to the information they need
5.3 Data Breach Response
We actively monitor for data breach risks. If a significant data breach occurs, we will notify affected users as quickly as possible and take the necessary remedial action.
6. Your Rights & Controls
As a user of kg9991pro, you have certain rights over your personal information. We respect these rights and are committed to helping you exercise them.
6.1 Right to Access
You may request at any time that we provide a detailed account of what information we have collected and stored about you. This request can be made via live chat or email.
6.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your account settings.
6.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information related to legal obligations, financial transaction records, or ongoing disputes may not be able to be deleted immediately.
6.4 Opting Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. However, important service-related communications (transaction confirmations, security alerts) cannot be turned off.
6.5 How to Exercise Your Rights
To exercise any of the rights above, contact us via 24/7 live chat or send a request by email. We typically respond to such requests within 30 days.
7. Protection of Minors' Information
kg9991pro strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is a mandatory step in the registration process. If we discover that a minor is using our platform, their account will be suspended immediately and all related information will be deleted. If a parent or guardian believes their child has registered on our platform, please contact us immediately.
8. Third-Party Services & Links
Our platform may embed services from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third-party services have their own privacy policies and independently follow their own data collection and processing practices.
kg9991pro is not responsible for the privacy practices of these third-party services. You are advised to review their own privacy policies before interacting with those services.
9. Changes & Updates to This Policy
We may update this privacy policy from time to time. This may occur due to changes in the scope of our services, the introduction of new technologies, or changes in legal requirements.
For any significant changes, we will update the effective date at the top of the page and will endeavour to notify registered users by email. Continued use of the platform after an updated policy has been published will be considered as your agreement to the new terms. We therefore recommend that you visit this page regularly.
10. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is always ready to respond to your request.
Live Chat: 24 hours a day, 7 days a week — instant support in Bengali
Email: [email protected]
For privacy-related requests, please write "Privacy Request" in the subject line of your email so we can forward your request to the right team quickly.
Safety information about gambling and self-regulation tools are available on our Responsible Gaming page. For more general questions, visit our FAQ page. To learn more about this platform, visit our About Us page.